refund policy

Refund & Return Policy

At Pretty Perfection Store, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, please review our refund and return policy below.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges under the following conditions:
✅ Items must be returned within 14 days of delivery.
✅ Items must be unused, unworn, and in their original packaging.
✅ Items such as wigs, hair extensions, undergarments, lip gloss, and other personal care products cannot be returned due to hygiene reasons.

2. Refund Process

  • To initiate a return, contact our support team at [Your Customer Support Email] with your order number and reason for the return.

  • If your return is approved, we will provide you with the return shipping address.

  • Once we receive and inspect the item, we will process the refund to your original payment method within 5-7 business days.

🚨 Note: Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us within 48 hours of delivery with photos of the issue. We will send a replacement or issue a refund at no extra cost.

4. Non-Refundable Items

🚫 The following items cannot be returned or refunded:

  • Wigs, hair extensions, underwear, bras, lip gloss, makeup, and other personal care items.

  • Sale or clearance items.

  • Gift cards and digital products.

5. Order Cancellations

Orders can only be canceled within 12 hours of placement. Once an order is processed, it cannot be canceled or changed.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or payment provider. If the issue persists, contact us at widleysonvilliere@gmail.com

7. Contact Us

For any refund or return inquiries, reach out to us at:

  • Phone: 2315310938
  • Email: widleysonvilliere@gmail.com

We reserve the right to modify this policy at any time. Any updates will be posted on our website.